At PrimeVivo.com, our refund policy is established in accordance with agreements with our payment gateway partners. This ensures mutual protection for both you and us. By making a purchase, you automatically agree to the following refund terms.

No Refund Policy

When purchasing our services, it’s essential to understand that account activation and service initiation involve costs on our end. Therefore, once your service is activated, it cannot be canceled or altered, and we do not provide refunds under normal circumstances.

Some customers attempt to purchase our service for a specific event (e.g., the World Cup) and later request a refund after the event ends, claiming dissatisfaction. We do not offer refunds in such cases or any similar situations.

Refund Eligibility

We take full responsibility for service activation. If, for any reason, we fail to activate your service, or if there is an issue from our end, you are entitled to a full refund. These refunds will be processed within 2-4 days.

Free 24-Hour Trial

To ensure you make an informed decision, we provide a 24-hour free trial. This allows you to:
✅ Test service compatibility with your devices
✅ Evaluate streaming quality and performance
✅ Explore our full range of channels and features

We strongly recommend using this trial before purchasing to ensure that PrimeVivo meets your needs.

Refund requests must be submitted within 48 hours of delivery and keep in mind that efunds will not be granted for client-side issues, such as:

❌ Device incompatibility or setup difficulties
❌ Internet connectivity problems
❌ Misuse of services
❌ Changing your mind after activation

However, in rare cases, we may consider a partial refund of up to 25%, depending on the circumstances.

The refund amount is calculated as:
Refund Percentage × (Total Paid – Usage Period, Transaction Fees, Activation Fees, Support Fees).

No partial refunds are provided for 1-month subscriptions, as they are exclusively for service evaluation.

Need Assistance?

If you experience any service-related issues, please contact us first before requesting a refund. Our support team is available 7/7 to assist you.

📧 Email: [email protected]
📲 WhatsApp: 

We’re here to ensure you have the best streaming experience with PrimeVivo!