GDPR Privacy Policy​

1. Introduction

At Primevivo, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This Privacy Policy explains how we collect, use, store, and protect your data when you use our IPTV services and website.

2. Data We Collect

We collect and process only the necessary personal data to provide and improve our services, including:

  • Account Information: Name, email address, and password.

  • Payment Details: Processed securely via third-party payment providers (we do not store credit card details).

  • Usage Data: IP address, device type, and interactions with our services for analytics and security.

  • Support Requests: Information you provide when contacting customer support.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Obligation: To provide the IPTV service you subscribed to.

  • Legitimate Interest: To improve services, enhance security, and prevent fraud.

  • Legal Compliance: To meet legal obligations related to data protection and anti-fraud regulations.

  • User Consent: For optional marketing communications (you can withdraw consent at any time).

4. How We Use Your Data

We use your data to:
✅ Provide and manage your IPTV subscription.
✅ Process secure payments.
✅ Improve user experience and customer support.
✅ Prevent fraudulent activities and security threats.
✅ Send service updates and promotional offers (if you opt-in).

5. Data Sharing & Third-Party Services

We do not sell or rent your data. However, we may share necessary data with:

  • Payment Processors: For secure transactions.

  • Service Providers: Hosting, analytics, and support tools.

  • Legal Authorities: If required by law or for fraud prevention.

All third parties comply with GDPR and protect your data.

6. Data Retention

We retain your data only as long as necessary:

  • Account Data: While your account is active.

  • Payment Data: Stored securely for tax and legal compliance.

  • Support Data: Kept for service improvements.

  • Upon request, we will delete or anonymize your data.

7. Your GDPR Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Update inaccurate or incomplete data.

  • Erasure: Request deletion of your data.

  • Restriction: Limit processing in certain cases.

  • Objection: Opt out of direct marketing.

  • Portability: Request transfer of your data.

To exercise these rights, contact us at [insert email].

8. Data Security

We implement strong security measures to protect your data, including:

  • Encryption of sensitive data.

  • Secure servers and firewalls.

  • Access controls to prevent unauthorized access.

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure it is protected under GDPR-compliant safeguards.

10. Policy Updates

We may update this policy from time to time. Any changes will be posted on our website, and significant updates will be communicated via email.

11. Contact Us

For any GDPR-related questions or data requests, please contact:
📧 [email protected]
💬 +447463643968 (whatsapp only)