This Privacy Policy outlines the general terms and conditions that apply to all transactions conducted on PrimeVivo.com. By placing an order through this website, customers explicitly and irrevocably accept these terms.

Article 1: Purpose

This Privacy Policy establishes the rights and responsibilities of both parties in the online sale of IPTV services through our platform.

Article 2: Pricing

All prices displayed on PrimeVivo.com include applicable taxes (VAT and other fees unless stated otherwise). We reserve the right to modify prices as needed, but each order will be processed at the confirmed rate at the time of purchase, subject to service availability.

Article 3: Orders

You can place orders through the following methods:
🔹 Via our website: www.primevivo.com
🔹 Via Live Chat: Available 7/7 for your convenience.

Article 4: Order Confirmation

Placing an order on PrimeVivo.com signifies acknowledgment and acceptance of these General Terms and Conditions. Order confirmation serves as the final acceptance of these terms without exception.

A summary of your order details and these terms are available upon request in PDF format, which will be sent to the email address you provided.

Article 5: Payment

We offer secure payment options, including:
✅ Crypto payments
✅ Credit card transactions
✅ Bank transfers

By confirming your order, you commit to paying the full price displayed. If paying via credit card, you ensure that you have the necessary authorization, and you agree to abide by the terms set by your card issuer and our payment processor.

Article 6: Service Availability

Our IPTV services are available as long as they are listed on PrimeVivo.com and within the limits of available stock. If a service becomes unavailable after an order is placed, you will be notified by email, and your order will be canceled without incurring any charges.

Article 7: Service Delivery

Your IPTV subscription details will be delivered via email or live chat within the time-frame indicated at checkout. If there are any delays, you will receive an email notification explaining the expected timeframe.

Article 8: Service Guarantee & Refund Policy

All services provided by PrimeVivo come with a guarantee of activation. If we fail to activate your subscription due to an issue on our end, you are eligible for a full refund, processed within 2-4 days.

🔹 No Refunds for Certain Cases:
Some customers attempt to purchase our service for a specific event (e.g., the World Cup) and later request a refund after the event ends, claiming dissatisfaction. We do not offer refunds in such cases or any similar situations.

For more information about our Refund Policy please visit HERE

Article 9: Data Storage & Security

PrimeVivo.com securely archives orders and invoices to ensure compliance with legal and financial record-keeping standards.

Article 10: Force Majeure

PrimeVivo.com is obligated to fulfill its services unless unforeseen events beyond our control (force majeure) prevent us from doing so.

For any inquiries, contact us at: 

📧 [email protected]
💬 +447463643968 (whatsapp only)